General FAQ

Do you allow customers from all countries?

Please see the list below, to see which countries we do not accept players from.

  • Albania
  • Algeria
  • Afghanistan
  • Alderney
  • American Samoa
  • Angola
  • Australia
  • Azerbaijan
  • Belgium
  • Bulgaria
  • Cambodia
  • Canada
  • Cuba
  • Cyprus
  • Denmark
  • Ecuador
  • Estonia
  • Ethiopia
  • France
  • France Metropolitan
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Germany
  • Gibraltar
  • Greece
  • Guadeloupe
  • Guyana (french)
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Isle of Man
  • Israel
  • Italy
  • Japan
  • Jordan
  • Lao
  • Kazakstan
  • Kuwait
  • Latvia
  • Libya
  • Lithuania
  • Macau
  • Martinique
  • Malaysia
  • Mayotte
  • Myanmar/Burma
  • Namibia
  • Nigeria
  • Nicaragua
  • North Korea
  • Northern Mariana Island
  • Panama
  • Papua New Guinea
  • Pakistan
  • Philippines
  • Portugal
  • Qatar
  • Reunion
  • Romania
  • Russia
  • Singapore
  • South Korea
  • Spain
  • Sudan
  • Syria
  • Taiwan
  • Thailand
  • Turkey
  • Uganda
  • Ukraine
  • United Kingdom
  • United States Minor Outlying Islands
  • United States of America (USA)
  • Virgin Islands (US)
  • Yemen
  • Zimbabwe

I already have an account, but i want to create one more.

Each player is only allowed to have 1 account. Please contact our support via E-mail or Live Chat, if you believe to have reasons for creating another account.

Lost password / Lost username

If you lost your password then please use the "forgot password" function, located in the login window that appears when you click "log in". If you forgot your username, then please contact us via E-mail or Live Chat.

Close my account

Kindly contact our customer service team via E-mail, and we will be happy to assist you with this.

Change address on account/update account details.

Please verify your new account details, by sending us copies (ID-card and proof of address) to KYC(at) You can also contact our support via E-mail or Live Chat, and we will be happy to assist you with this.

How long time before I receive my withdrawal?

It depends on your chosen withdrawal method. The general guidelines are Credit Card – 2-4 business days, Bank wire – 1-4 business days, E-wallet up to 24 hours. You can contact our support via Live Chat or E-mail if you have any questions about your withdrawal.

Can I make a deposit using a credit card, E-wallet or bank account which is not in my name?

You are only allowed to make a deposit with a credit card, bank account or E-wallet that is in your name.

Can I make a withdrawal with a method that differs from my deposit method?

No, you need to make your withdrawal using the same method as in your deposit method. For more information, please contact our customer service team via E-mail or Live Chat.

I have been asked to provide you with KYC documents. Are my documents safe?

We will not share your documents with any 3rd parties. Only authorized personnel have access to your documents. You may also mark / cover over irrelevant information on your documents before sending them.

I have been asked to provide you with a proof of my address, but I have no bills in my name.

Try to send us something else that can be used as a proof of address. We need to see your address and name. For example, you can use tax papers, credit cards statements sent to you by your bank, and so on.

I do not own a scanner or fax. How can I send you my documents?

You may use a digital camera or a mobile phone camera. Then E-mail us the requested documents. Please make sure that the documents are with good and clear quality.

I have not received my sign up- / welcome bonus.

You need to make a minimum deposit. When making your deposit you need to use the bonus code in order to trigger your bonus. Make sure you have made the minimum deposit required together with the correct bonus code.

Please note that terms and conditions might change according to the promotion. For the latest information, always make sure that you check the terms and conditions for the specific promotion, or contact our support.

I received a bonus, but I do not wish to have it.

We can remove the bonus if you wish. A general rule is that you contact us as soon as possible, in the meantime, do not use your bonus. Please contact us via E-mail or Live Chat, and we will have a closer look at your account.

I do not receive any bonus offers.

Make sure that you receive our newsletters, you may also contact us via E-mail and Live Chat. We will then review your account.

I won money with Free Spins, but I do not see the money on my account.

Please note that winnings from Free Spins needs to be wagered 35 times before your money is released into your account.

Send us an email to, or leave a message by submitting the form below.

Congratulations to Jonathan

Jonathan won €266 239.55!

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